Stimuluxe Return Policy

Stimuluxe Return Policy

At Stimuluxe, we are committed to your satisfaction and maintaining the highest standards of quality and hygiene. Due to the intimate nature of our products, we do not accept returns or offer refunds. This policy ensures the safety and integrity of our products for all customers.

However, we understand that unforeseen incidents can occur during shipping. If your package arrives damaged or the contents are contaminated, we are here to assist by offering a reshipment of the affected item(s) at no additional cost.

Eligibility for Reshipment

Reshipments are available under the following conditions:

  1. Reporting Damaged or Contaminated Items

    • All issues must be reported immediately upon delivery. Claims submitted beyond this timeframe will not be eligible for reshipment.

  2. Required Documentation

    • To process your claim, we require the following:
      • Clear photographic or video evidence of the damaged or contaminated product(s).
      • Images of the external shipping package to identify potential issues during transit.

  3. Resolution

    • Once your claim is verified, we will promptly arrange for the same item(s) to be reshipped, subject to availability.
    • Please note that while we aim to resolve issues quickly, it may take a few days for the process to be completed. Your patience and understanding are greatly appreciated.

Shipping and Insurance Details

  • Stimuluxe takes great care to ensure your order is securely packaged and documented before shipping. We photograph all packages prior to dispatch to maintain a record of their condition.
  • All packages are insured, providing protection against courier-related issues.
  • In most cases, damage or contamination during transit is the responsibility of the courier, and we will handle the claim process on your behalf.

Non-Refundable Items

  • All sales are final, and refunds will not be provided under any circumstances.
  • Products showing signs of use or issues not related to shipping damage or contamination will not qualify for reshipment.

Our Commitment to You

At Stimuluxe, we deeply value your trust and your decision to shop with us. While mistakes or unforeseen events may happen, we promise to work with you to make things right. We are extremely grateful for your purchase and apologize for any inconvenience caused.

Thank you for choosing Stimuluxe. We look forward to continuing to provide you with high-quality products and exceptional service